This document establishes the pre-contractual information related to distance contracts, through the address www.niveltermico.com to which article 4 of Decree-Law No. 24/2014, of February 14, and all subdomains, digital applications or rectify. The registered trademark Nível Térmico, Lda and its domain www.niveltermico.com is owned by Nível Térmico, Lda with headquarters at Rua Avenida 25 de Abril - Edifício Startup Alentejo 7080-134 Vendas Novas, singular person NIF 515609021, hereinafter abbreviated as Nível Thermal, Lda
A Nível Térmico, Lda is responsible for the collection and processing of personal data that were obtained digitally, namely, for the use of this website, committing to respect the privacy of users, guaranteeing the confidentiality and security of the data received. , in close compliance with current legislation.
This Personal Data Protection Policy describes our practices for the retention, processing and access to personal information. By accepting, you authorize The Nível Térmico, Lda to process your data, of which it confirms that it is the owner, as well as the data related to its commercial and contractual relationship and its management, in accordance with this text.
In addition, you declare that you are aware and fully informed that the processing of your personal data, previously transmitted by you, includes all operations carried out by automated or non-automated means.
You also declare knowledge of your rights over the objects, correct and / or request the "Right to be Forgotten" in relation to the processing of your Personal Data, by sending a request to an email address, as well as to have the right to submit a claim before the competent authorities.
Please read the following terms carefully:
1. PREAMBLE
This Personal Data Protection Policy, hereinafter referred to as "Protection Policy", is intended to inform you of the following points:
1.1. The commitments adopted by The Nível Térmico, Lda, on the protection of personal data, in accordance with the General Data Protection Regulation, hereinafter referred to as "GDPR" (EU) 2016/679, on the protection of natural persons in Regarding the processing of Personal Data and the free circulation of said data, and;
1.2. About the way in which Nível Térmico, Lda treats your Personal Data, in particular Personal Data obtained digitally, that is, through the website and / or digital applications.
2. SETTINGS
In the following framework, at the Thermal Level, Lda provides the framework for the following values:
Definition of "Personal Data": refers to all the information related to the Data Owner and that allows him to identify.
Definition of "Data Owner": identified or identifiable natural person to whom the personal data is associated. The user of the website considers himself the Data Owner before Nível Térmico, Lda. The natural person can be identifiable or identified, directly or indirectly, that is, through name, civil or tax identification number , location data, online identifiers (such as IP addresses and records).
Definition of "Controller": internal entity that defines the objectives and means of the Processing of Personal Data.
Definition of "Processor": entity external to Nível Térmico, Lda that processes personal data on behalf of the Processor. The "Processor" has entered into a confidentiality agreement with The Nível Térmico, Lda, in which it undertakes to maintain the confidentiality of the information to which it carries out the treatment.
Definition of "Treatment": any operation carried out in the context of Personal Data, by automatic means or not, such as the collection, registration, organization, structuring, storage, adaptation or alteration, recovery, consultation, use, diffusion by transmission, diffusion or, alternatively, making available, harmonization or association, restriction, elimination or destruction. The processing of Personal Data is also considered any other operation provided for in the RGPD.
3. COMMITMENTS MADE
A Nível Térmico, Lda guarantees the complete protection of Personal Data in accordance with the rules set forth in the RGPD, with respect to all the procedures and obligations set forth in the provisions, especially with regard to the processing of personal data of users of websites, digital applications (eg visitors, clients, prospects, job seekers, etc.).
A Nível Térmico, Lda has implemented digital tools and procedures in order to guarantee the effective protection of Personal Data.
When supervising the conformities of the gdpr procedures, a Nível Térmico, Lda adopted and implemented several internal policies and procedures in order to sensitize its employees, suppliers and partners about the protection of Personal Data.
3.1. PRINCIPLES FOR THE PROTECTION OF PERSONAL DATA
Processing of personal data
A Nível Térmico, Lda undertakes to treat your Personal Data in accordance with the following principles:
- Legal, impartial and transparent processing, thus guaranteeing the principles of legality, impartiality and transparency;
- Collection and processing for specific, explicit and legitimate purposes. Compliance with the principle of limitation of the purpose, since they will not be treated in a divergent way and incompatible with the effects for which they were collected;
- Collection and appropriate, relevant and limited to what is strictly necessary, taking into account the purposes for which they are processed, thus respecting the principle of data minimization;
- The Personal Data transferred must be true, rectify or update them whenever necessary.
Treatment security
A Nível Térmico, Lda defined technical and procedural measures with a view to the effective application of the principles of protection of Personal Data, in order to comply with the RGPD, thus protecting the rights, freedoms and guarantees of the Data Holders Personal, from the beginning of its collection and subsequent Treatment.
The imposition of the same level of protection of Personal Data has been determined to all Subcontractors (service providers, suppliers, partners, etc.).
4. PROCESSING OF PERSONAL DATA
4.1 HOW PERSONAL DATA IS COLLECTED
A Nível Térmico, Lda collects your Personal Data in the commercial establishments that you operate and through its website and / or digital applications, in which the user explicitly makes available and consents, specifying:
- Business establishment (s) that operate;
- Registration / account on our website and / or digital applications;
- When browsing websites, digital applications of Nível Térmico, Lda (that is, technical information, such as IP addresses or records, collected through cookies or similar technologies when authorized);
- When you buy articles, products or services online;
- When you subscribe to the newsletter provided by Nível Térmico, Lda;
- When you participate in a contest, marketing program, test or survey;
- When applying for a job in our business or through the website;
- By entering comments or images on the social media pages owned by Nível Térmico, Lda;
- When, in any other way, you send us personal information and consent to its storage and treatment;
4.2. WHY IT IS NECESSARY TO COLLECT PERSONAL DATA
Customer relationship management
A Nível Térmico, Lda collects Personal Data related to business relationships with clients and potential clients and, in particular:
- Allow navigation through the website, digital applications of Nível Térmico, Lda, using your personal online account and services that are inherent to you;
- Allow online orders to be made, in the acquisition of articles, products and services, on the website and / or digital applications;
- Provide after-sales services related to your orders or items, products and services that you have purchased; - To obtain your opinion on articles, products and services, in particular through surveys and tests;
- Allow participation in contests, questionnaires or other marketing programs;
- Establish statistical analysis, financial, commercial and online traffic management studies (for example, to obtain the levels of use of the website, digital applications of Nível Térmico, Lda, as well as the relevance of the services made available as a form to improve its usability);
- Sending information, promotional communication and / or advertising from Nível Térmico, Lda, in particular about products, services, news, campaigns and events that may be of interest to the client, provided that (subject to their prior authorization, when necessary and respecting their right of refusal, in accordance with the legal requirements applicable to direct marketing for commercial purposes).
These notifications can be sent by email or mobile service (phone call, SMS and MMS).
Fight against fraud
Your Personal Data will be processed in a way that prevents fraud from arising from third parties.
The Personal Data related to your order will be processed in such a way as to guarantee a high level of security in the performance of the transaction as a way to prevent identity theft and fraud in making payments. With the intention of combating fraud, payments made online can be audited by The Nível Térmico, Lda, through automatic processing methods of the information related to the order. A Nível Térmico, Lda may transfer your Personal Data to third parties, such as service providers or, when legally required, to public and / or judicial authorities. Under these conditions, at Nível Térmico, Lda can reject each and every one of the commercial transactions until the situation is regularized. In the verification of situations analogous to the previous ones, the client will be informed individually and will be able to comment and prove their identity.
Information considered mandatory is marked with an asterisk in the online forms available by The Nível Térmico, Lda. Without the correct completion of these fields, the request for information and / or order of the users cannot be processed. The provision of the remaining information is optional.
Hiring and Human Resources Management
At Nível Térmico, Lda collects your Personal Data through a form available in commercial establishments or on the page of the respective website, in order to analyze and respond to requests for a particular job. In cases where there is no action by The Nível Térmico, Lda with respect to the job application, the Personal Data will be kept in accordance with the provisions set forth in the reference point to "Personal Data Storage Time".
4.3 BASIS OF LEGAL PROCESSING
The operations in the Treatment of Personal Data of clients of The Nível Térmico, Lda, are based on:
- In your legitimate interest in making sales, protecting your activities, products and services, as well as to better identify the preferences of your customers as a way to personalize offers and highlight items, products and / or services that best suit your needs;
- In need of executing contracts entered into with their clients for the sale of articles, products and / or services;
- When current legislation requires the treatment;
- When explicit consent is acquired.
A Nível Térmico, Lda has a legitimate interest in carrying out recruitment operations to manage its activities in the best possible way, collecting all the necessary data on interested candidates.
In all cases, it should be noted that Nível Térmico, Lda only processes Personal Data if:
- The Holder has granted express authorization for the Processing of their Personal Data for one or more specific purposes;
- The treatment is necessary for the correct execution of a contract of which it is a party;
- The Treatment is necessary for the realization of the legitimate interests of The Nível Térmico, Lda, except when these interests do not overlap the interests or fundamental rights and freedoms of the Interested Party, especially if the Interested Party is a child.
4.4 TIME STORAGE OF PERSONAL DATA
A Nível Térmico, Lda maintains your Personal Data in accordance with the retention periods imposed by current legislation and regulations, in particular taking into account its activities, storing them for the following periods:
- When you contact us to request information, we store your personal data for as long as necessary to process and carry out your request;
- We keep your personal data used for direct marketing until you cancel your consent or ask us to delete it in accordance with current legislation. In this case, Nível Térmico, Lda will only keep the information necessary to guarantee your right to object in accordance with the regulations and legal regulations. Personal data related to candidates is stored for one year after their last visit to the applicant's space.
The cookies used by Nível Térmico, Lda are stored until the user removes them from their browser.
4.5 RECEIVERS OF PERSONAL DATA
The employees of Nível Térmico, Lda responsible for managing customer service, sales, recruitment and human resources, can only access your Personal Data out of strict necessity.
A Nível Térmico, Lda does not share your Personal Data with third parties, with the exception of service providers, as indicated in the section mentioned in the section "Security measures and subcontractors", especially in order to combat fraud, payment management, adaptation, administration of Information Technology and customer service.
A Nível Térmico, Lda may transfer Personal Data to third parties in accordance with the requests of public judicial authorities with legal powers for this purpose, in accordance with current legal regulations.
A Nível Térmico, Lda guarantees the confidentiality and security of Personal Data during the transfer to the aforementioned recipients.
5. ABOUT COOKIES
What are cookies?
Websites, applications, and digital platforms may use cookies or similar technologies to enhance your browsing experience. Cookies are information stored on your personal device about the websites you visit. They are sometimes stored in a plain text file, accessed by a server that reads and records the information.
Websites can only read and write cookies in their possession.
Our use of cookies
When you browse our website, we use cookies to "recognize" your browser, only during your visit ('session cookie') or during all your visits ('permanent cookie'). On our website, cookies are used for the following purposes:
- For technical reasons (identify sessions, maintain settings or shopping carts, etc.) to, for example, adapt the presentation of the website, application or digital platform to your device;
- For statistical analysis and online traffic management purposes, for example to improve the ability to use a website, application and digital platform and the relevance of our services;
- Redefine the target audience and provide them with marketing content on other websites;
- For geolocation purposes when using specific functions such as recommendations to address
5.1. OTHER COOKIES
Social networks
To allow you to share content or comments about our products and / or services, our website may include social media components (buttons, plugins, etc.).
These components are used by social networks to record your browsing habits and will only work if your browser is connected to the social network in question (but you do not have to use the 'share' button, for example).
The social networks that you use determine the terms that govern your use of the information obtained by not having the Thermal Level, Lda any control over the use of this information. We recommend that you review their privacy policies, which will specify how they use this information and the actions you can take to increase the confidentiality of the account.
Shared devices
Because cookies are linked to the device and browser you use, it cannot determine the identity of the user of the device. Therefore, some services and advertising offered on this device may not coincide with its use (the browsing settings / habits of other users of the device may influence the content offered).
You can choose the level of confidentiality of your device by deciding who can use it (persons authorized to access the device) and changing its settings (in particular, the cookie settings).
Cookie settings
You can change your cookie settings at any time and there are several options available, as described below.
The settings you choose may affect your browsing experience and the operation of some services that require the use of cookies. In this sense, we reject any responsibility for the consequences of the limited operation of our services, caused by the deactivation of cookies on your device (inability to set or read a cookie).
Computers (PC)
You can manage cookies through various options in your browser settings, to allow or block cookies, in general or for specific actions, at any time. Cookies are managed differently in each browser.
6. SECURITY MEASURES AND SUBCONTRACTORS
A Nível Térmico, Lda has implemented all the appropriate technical and organizational measures to guarantee a level of security of personal data adequate for the risk and, in particular, to protect Personal Data from destruction, loss, alteration, unauthorized disclosure or access accidental or illegal.
The same level of protection is imposed by The Nível Térmico, Lda to its Subcontractors.
Any employee of The Nível Térmico, Lda who, during their work, may have access to your Personal Data will keep them strictly confidential.
7. EXERCISE OF YOUR RIGHTS
You may, at any time, in accordance with the applicable regulations regarding the protection of Personal Data, exercise your rights of access, rectification, deletion and transfer of your Personal Data.
You also have the right to owe the processing of your Personal Data for the correct marketing purposes and will therefore ask you to stop receiving promotional communications from Nível Térmico, Lda, at any time.
When the Processing is based on your express authorization, you have the right to revoke your authorization at any time.
In order to exercise your rights, in particular with regard to the "Right to forget" or the deletion of your Personal Data, you can contact us at the following geral@niveltermico.com
In order for us to respond to your request, you must provide us with the following necessary identification data: name, surname, email or address and any other information necessary to confirm your identity.
You also have the right to file a claim with the Supervisory Authority in the event of non-compliance with the rules applicable to the protection of personal data, in particular the RGPD.
8. CHANGES TO OUR PROTECTION POLICY
The Personal Data Protection Policy can be modified by Nível Térmico, Lda at any time.
A Nível Térmico, Lda may adjust the Protection Policy (for example, if the use of your Personal Data is intended in any way other than that stipulated in the Protection Policy in force at the time of data collection), which is publishes without prior notice, updating the Personal Data Protection Policy page. Communication to customers will only be made if the changes justify it.
For any questions or comments related to our Protection Policy or the way in which Nível Térmico, Lda collects and uses your Personal Data and to exercise your rights in relation to your Personal Data collected, please contact us at the following geral@niveltermico.com